Shipping Policy

Return & Exchange Policy

At 9ja Brand, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

• Returns are accepted within 30 days of receipt.

• Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).

• We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.

• Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. 

Please allow 10 to 14 days for processing your return.